Forum Discussion

Re: Error code 13 and other mysteries...

Hello! I Downloaded some lot in the gallaery and when I was trying to save it, I got error code 13. What does error code 13 means. Does this mean that my savefile will eventually be corrupted.  I'm overthinking this, please help

I updated the game so there should not be any issues

16 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    CRUZADO_101​  Please post a screenshot of the error.  I don't recognize it and would like to know what it looks like, at least.

    I don't know whether this will corrupt your save, or already has, but I would be extremely wary of using any Gallery content that threw any error at all.  The For Rent patch broke a lot of Gallery uploads that were previously fine and safe to use, and installing them can definitely corrupt a save.  It appears that some subsequent patch(es) broke more content, although it's less clear what the trigger was, but what is obvious is that these uploads can corrupt saves too.

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    I was not able to take a screenshot on it, as it  goes away when I load to a different lot and save it but I'll take it next when it happens again. 

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    Hello! I started a new save and got error code 13 again while building. I'm honestly so scared for my savefile right now. Can you please help me, it does work if I use save as but I am scared if it will continue to corrupt. I put the screenshots below! This started after the update

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    While putting pieces together, this syarted whenever I set up a small businesss and use mods for activities. I will try to make another small business without using mods

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    CRUZADO_101​  I've merged your new posts with your existing thread to keep everything together.  Please let me know if this happens with no mods or custom content present.

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    This does not happen if there are no mods in activities for small business venue. I was able to get by and fix it by using save as and tried making another small business with no mods in it

  • ShaeNotShea's avatar
    ShaeNotShea
    Rising Newcomer
    2 months ago

    I got this error message too. I downloaded a lot off the gallery. I was continually saving while fixing it up and never got the error message. I got the message when I opened my small business. I have no mods downloaded nor have I ever used them, I was always too scared of them. I deleted all of my save files besides the one I got the message for and I still got the message. I just repaired the game and that seems to have helped so far. 

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    I can't repair them since I bought my packs on steam so I don't get any repair option in ea app huhuhu. But I guess it is from small business. First time I have ever encountered this

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    CRUZADO_101​  Glad to hear that worked for you.  To repair the game in Steam, right-click the Sims 4 tile and select Properties > Installed Files > Verify integrity of the game files.

    ShaeNotShea​  If you see this error again, please test with a different lot.  Even though mods and custom content don't transfer through the Gallery, their effects can.

    I'd also like to take a look at the lot you downloaded even though the repair may have fixed the issue.  If you're willing, please link it, or else name the creator and lot so I can find it myself.

  • Flower_The_Mouse's avatar
    Flower_The_Mouse
    Rising Newcomer
    2 months ago

    I’m currently having the same issue. I noticed it started around the time I started a small business

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Flower_The_Mouse​  Do you use mods or custom content?  Did you create the build from scratch, or did you download something from the Gallery?  If the latter, please link the Gallery upload, or name the creator and lot so I can find it.

  • CRUZADO_101's avatar
    CRUZADO_101
    Rising Novice
    2 months ago

    Thank you!!! I would look at the lot again since I deleted it. No error has been coming if I use no mods in my small business

  • JulianneALee's avatar
    JulianneALee
    Seasoned Adventurer
    2 months ago

    Just setting up my first small business in a small business venue. Tried to save the lot, and got "Error message 13. Game didn't save." Last time this happened, they fixed it by returning to a much earlier save and I lost almost a RL year of progress. I just bought Enchanted By Nature, and now I can't play again until I can be sure I won't lose all my progress. I don't want this to be the third time I've lost a large amount of progress on Sims 4. I've got over 5,000 hours and almost no progress saved. Please, I need help.

    I have a pristine clean install; no mods or CC. I also have ALL the EPs, GPs, Stuff Packs, Kits, and 
    Event Content, plus other Maxis freebies.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    JulianneALee​  I've merged your post with a longer thread about this issue.  This seems to be related to using certain mods on a small business lot, or downloading an existing small business lot that had those mods in place.  Did you start with a build from the Gallery, or with a blank lot or in-game build?

    I don't know of a way to fix the problem other than possibly bulldozing the lot.  But you can revert to the newest save from before you started building this lot, or if you don't have one, then the oldest backup you do have.  It's possible it wasn't affected.  Here's how to load a backup:

    https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/

    You can use "save as" when trying to save so that you don't overwrite any of your current saves or backups.

  • Lexie_DK's avatar
    Lexie_DK
    Seasoned Novice
    21 days ago

    I just started getting the "The game failed to save. Error Code: 13" today as well. I wasn't building, downloading from gallery or running a business, My sim simply live on campus in Britechester, and suddonly the game won't save anymore. At first it worked with "Save As" but now that doesn't work anymore either. It doesn't help to travel, also tried to recover the app without luck. 

  • queenemmy's avatar
    queenemmy
    Seasoned Newcomer
    20 days ago

    Anyone that doesn't use mod's can fix this error by running a repair through the EA app.