Forum Discussion

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: For Rent preorder payment issues

Hi @k0na92 

Please check the order history on your account, let me know if the transaction for this purchase is showing as failed, processing, or complete. 

4 Replies

  • I still having issues even though my case is open all i want was to paly with the game but you kinda robbed me from it yeah it still processing but was paid in full 

  • k0na92's avatar
    k0na92
    2 years ago
    @EA_Solaire Status is marked as processing
    In the Sims 4 additional content list, it says [In game list].

    So, when will Korean language support be provided?
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @k0na92 & @YTFilthyAOH 

    If the transaction is currently stuck in a processing state, you'll need to contact the live support team so they can review your billing information and see what's happening with this purchase. 

    Please contact live support from the help site here for more assistance on this purchase. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @k0na92 & @YTFilthyAOH 

    If the transaction is currently stuck in a processing state, you'll need to contact the live support team so they can review your billing information and see what's happening with this purchase. 

    Please contact live support from the help site here for more assistance on this purchase.