Re: Gallery Connection Troubleshooting/ Status: Online

Hello @SweFilBookworm 

Here are some other things to try:

1. If you have multiple network devices - LAN, wireless, Bluetooth, VPN, etc - try disabling them one-by-one to see if one of them is bad.  The game could be attempting to choose a bad adapter that currently doesn’t have internet access.
2. Try moving the \Documents\Electronic Arts\The Sims 4\ folder to your desktop temporarily, launching the game, and checking the Gallery.  If it connects fine, that likely means there's something bad in \Documents\Electronic Arts\The Sims 4\ .
3. If you are playing on a school or work network, perhaps that network is blocking connection. You should contact the network administrator of your work or school, or try switching to a different network outside of the work or school network.
4. If 1, 2, or 3 above don't help, try pinging http://sims4cdn.ea.com .  If the ping fails, it means your computer is not able to connect to Sims 4 CDN, and we can follow up with more steps.
   1. How to ping on Windows
   2. How to ping on Mac
5. Attempt to load http://sims4cdn.ea.com/content.ts4/master/live/masterconfig.txt in a browser,  If you see an error page or corrupted text, we can follow up with more steps.
6. Attempt to load http://sims4cdn.ea.com/content.ts4/config/live/killswitch/killswitch_normal15.txt in a browser,  If you see an error page or corrupted text, we can follow up with more steps.