Forum Discussion

PDWright1221's avatar
PDWright1221
Seasoned Newcomer
10 months ago

Re: Gallery Stuck In Infinite Connecting Screen

I have tried everything to get my sims 4 gallery to work and nothing has worked. Removing mods , the tray file, cache, even restarting my computer, nothing has worked. It hasn't been working for almost a month now,  someone please help !

7 Replies

  • AyahParks's avatar
    AyahParks
    New Novice
    10 months ago

    My gallery is also down. I play on Mac and I haven’t been able to save any houses to my library or gallery for 2 months now. It’s so frustrating. It keeps coming up with an error message. I don’t play with mods or cc. 
    When will they fix this issue?

  • Sketch793's avatar
    Sketch793
    Seasoned Ace
    10 months ago

    The Gallery has been up every time that I checked it, including just now. I haven't had any problems with My Library either. You probably need to be more specific about the problems you're having if you want any meaningful help. It probably won't come from me, since it's very rare for me to actually use the gallery. I'm just trying to get things started for you. Good luck! 

    PDWright1221Obviously, the things you've already done aren't helping, so there's no need to keep doing them. 

    AyahParksYou should at least tell us what the error message is. 

  • AyahParks's avatar
    AyahParks
    New Novice
    10 months ago

    This is the error message that comes up. 
    it appears if I try save to library and gallery. So I’m not too sure what the issue could be because it doesn’t say why there’s an error or how to fix the problem 

  • PDWright1221's avatar
    PDWright1221
    Seasoned Newcomer
    10 months ago

    Every time I cllick on the gallery and try to get it to connect it just says its trying to connect and never does. It is super frustrating because I cannot build very well lol and I depend on things in the gallery to make my gameplay enjoyable.

  • PDWright1221's avatar
    PDWright1221
    Seasoned Newcomer
    10 months ago

    My gallery wont even connect. I am playing on a MacBook. Someone help us please lol.

  • AyahParks's avatar
    AyahParks
    New Novice
    10 months ago

    I wonder if this is a Mac related issue? I am also on Mac. My gallery loads but I’m unable to put my build on or save them to my library 

  • Sketch793's avatar
    Sketch793
    Seasoned Ace
    10 months ago

    I don't know what to do either, especially with such a vague error message. I'm just hoping that somebody else will see this and have some idea of what could be wrong. There are some Gallery related issues on the Compiled List of Reported Issues at EA Answers but I only read the titles. I don't think any of them sound like this problem. 

    https://answers.ea.com/t5/Bug-Reports/READ-FIRST-Compiled-list-of-reported-Issues/m-p/6374070#Gallery4