Forum Discussion

Re: Happy Home Login Event not appearing on Main Menu

I am in the US. I did a complete uninstall/reinstall of my game and launched it with my mods/saves/tray folders removed to the desktop - so its a completely fresh version of the game.

I do not have the Freezer Bunny rewards icon on my home screen but my husband logged into his account, had it, and was able to claim the first reward.

Attached is my log-in page as of now; you can see my only option is "new game" as my saves are not currently installed. I am happy to send any game files you'd like to review, please let me know.

I admit I am not keen on this whole concept but the fact that its not even consistently showing up for players and the launch itself was confusing for players because of the leak just makes it that much more frustrating.

Thanks!

6 Replies

  • SimsLegacy5083's avatar
    SimsLegacy5083
    Seasoned Scout
    1 year ago

    My Error Report ID is 

    11dc9fd5-9a9b-446d-af11-b5de5f357f61

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    1 year ago

    @SimsLegacy5083 wrote:

    My Error Report ID is 

    11dc9fd5-9a9b-446d-af11-b5de5f357f61


    Appreciated. Can you also provide what operating system and version you're running (Mac OS Sonoma, Windows 11, etc.) as well?  

  • SimsLegacy5083's avatar
    SimsLegacy5083
    Seasoned Scout
    1 year ago

    Thank you! Unfortunately clearing cache didn't make the icon appear; though I know it did something because I got to click through all of the "About" pop-ups again 🙃!

  • I have tried everything above mentioned by others & nothing has worked.

    Cleared mods folder
    Cleared cache
    Restarted game several times
    Even run a verify integrity of the game (is installed through Steam)

    Here is the report number I just sent in
    68d02525-80d0-43cb-98b0-a13168f74cc3

    PC - OS is Windows 11