EA Staff@Kaykay110498 if you don't have another computer that would support The Sims 4 and Discover University, I'd recommend getting in touch with one of our advisers, so they can check if your computer OS can be updated to a version supported by The Sims 4, or look into what options you would have - they'll do their best to help you!: https://help.ea.com
You need to make it compatible! Because I know I didn’t waste $40 dollar for a game I can’t play due to a forced update!
I've tried to go through origins to get e refund since I'm not allowed to play this and i told me the game doesn't qualify. it definitely does i just bought it this morning and have photos of me going through the hoops, and getting messages telling me no i can't have my money back or play the game. I'm so frustrated please help i would like my money before the 14 day period is up and I'm out of options and stuck with this disappointment
Don't lauch the game.
Go to ORIGIN.
Go to your game library.
Click on the Sims 4.
It ahould show you a settings button.
That's where you'll find it. 🙂
I have the same problem, but when I go to "Advanced Launch Options" in Game properties I can only see "Game language" and "Command line arguments"?
yep and I've put in two claims so far since the first one said i would be contacted in about 2.5 hours but that was at 9 am.i can't get a hold of anyone to make this right. I'm so frustrated!i really hope they at LEAST say something to all of us stuck without money or our game
We might have to launch a class action suit. No where in the advertising for this expansion does EA warn the game is limited to the 64 bit machines. All the ad blurb says on the Origin site and EA site is the machine must have the minimum requirements for the base game Sims 4 to play this expansion. I will research some lawyers. I share my findings here.
Think I found one Pelton Graham LLC they are admitted to practice in. Ali for is the headquarters of EA.
i have the proper specs and it still didn't work with my legacy version and i couldn't uninstall legacy version because then sims won't even launch. i have OS x el capitan 10.11.6. i don't have the drop down bar option to launch it differently or any other option. EA contacted me and issued a full refund.
In that other paragraph I said how the game wouldn't launch the game without legacy as soon as it released. i tried to play the game like normal and it gave me an error and made me download legacy. I looked at my specs once someone pointed that out for uni. not working fully expecting my computer to be out of date however I'm running 10.11.6 os x el capitan according to that it should work. I've been reading about this since that first post and have tried everything suggested. so now I'm confused and bummed but at least have a refund.
@puzzlezaddict the older mac's do not have metal OS source: https://www.imore.com/how-check-if-your-older-mac-pro-supports-macos-mojave-dark-mode
@EA_Mai My Chat with EA Help:
Me: I am having issues with playing the Sims 4 University. I think it is due to running and older iMac and issues with being required to download the Sims Legacy. I first downloaded Sims 4 University and when trying to play the game I got an error message: unable to start, initialization error at start up with a bunch of numbers - this is was led me to having to download the Sims Legacy. The game would then work in startup but the Sims 4 University does not show up in "my collection" when playing the game even though I have purchased it
EA support: Please do not worry! I know how inconvenient it can be when you are facing issues with the expansion pack, I will surely look into the details and would provide the best possible resolution for it.
Me: macOS Sierra – Version 10.12.6
iMac 27-inch, mid 2010
Processor 3.2 GHx Intel Core i3
Memory 4 GB 1333 MHz DDR3
Graphics ATI Radeon HD 5670 512 MB
EA support: Hey i checked that for you.Currently we're facing the issue with university pack.To which the studios are working hard to fix this.
Me: Do you think it is because older mac's do not have OS metal? I see this is a requirement and had to do extensive research to figure out if I had metal or not. If this is the issue, it should be stated more clearly as this is a spec that you have to do research into figuring out you have it or not - after which I have already paid $50
Me: Also, I would like to know why I can no longer use the online community store with having to download the Sims Legacy ?
EA support: Yes i can completely understand your anxiousness with the same. The legacy update has just been released which is why the patches and bugs have been identified as they are being reported by the players.
EA support: It is because the new patch is to be updated so it has been removed.
EA support: Would you like a refund?
Me: Are you aware if the new patches/updates will no longer need to be running Metal ?
EA support: Well I am currently unaware about this, as this is related to the game which is done by the studios.
Me: I would like a refund then please
EA support: I have processed the refund from my end. You'd be receiving the amount in 7-10 business days.
Me: Thank You. How do I stay on top of updates, patches, etc. by the game studio? So that if I want to repurchase the game I will know if it will work or not instead of doing the same thing ?
EA Support: You'd need to follow the twitter page of EA and keep a close watch on the forums.
I’m so hoping this works! Doing it now, crossing my fingers🤞
i did everything you said and my pc supports 64 bit but i discovered it won’t work on my mac. but on my pc the game properties still aren’t in my game and it keeps saying i must download it but it’s already downloaded and purchased
@autdes wrote:
i did everything you said and my pc supports 64 bit but i discovered it won’t work on my mac. but on my pc the game properties still aren’t in my game and it keeps saying i must download it but it’s already downloaded and purchased
Hi @autdes On your PC, will you please take a screenshot of the menu when you right-click on The Sims 4? Reply with what version of Windows you're using (Win 10?) & attach the screenshot to your post. Thanks!
