Forum Discussion

5 Replies

  • Cambree03's avatar
    Cambree03
    Rising Rookie
    2 years ago

    I don’t get an error code. I get it to load to the point where it should start but then the loading screen freezes and it kicks me to the Xbox home screen again.

  • Moozilla13's avatar
    Moozilla13
    Seasoned Ace
    2 years ago

    @Cambree03I would recommend deleting your cache first and foremost:

    Xbox button on your controller, then go to Settings.
    Devices and Connections-->Blu-Ray--> Persistent Storage, select Clear.

    Sometimes a power cycle also helps. But if none of this helps, your save might be corrupted, so as a last-ditch effort, what you can try to do is go into Manage Game and delete your local save, then re-sync it from the xbox cloud.

    Edit: Just a disclaimer that there's always a risk that something won't sync correctly and your save will be lost (theoretically it shouldn't, but errors happen), so I always recommend this last.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @Cambree03

    Unfortunately this is usually a symptom of an issue of the save game but troubleshooting on XBox is insanely difficult, especially when you don't get any error codes.

    Could you try the follwoing things

    - Test a new save and see if that works
    - Load the save with load instead of resume and see if the map loads
    - If it does, check if it's multiple households affected.
    - If a new save works but the current one doesn't, do you have a backup you could try ?
  • Cambree03's avatar
    Cambree03
    Rising Rookie
    2 years ago

    Thank you guys for the help! I loaded into a different household in the world and then clicked switch control to the household that was broken and I was able to make that work!