Forum Discussion

Enjinsha's avatar
Enjinsha
Seasoned Newcomer
19 days ago

Reaper Rewards event is broken.

Like many other people the Reaper Reward event is broken for me; I am on Xbox Series X and was only able to complete week 1. Then the quests part of the UI disappeared and I got stuck on Become Friends with Grim Reaper portion of the event and can no longer progress through any of the rest of the event. I can open the portion of the Event UI that shows me the rewards and tells me what goals need to be completed, but the actual quest portion itself does not show up no matter what I try to do to fix it.

There seems to be 0 fixes for console players and I've attempted playing offline, starting new saves, deleting save files, going through game settings and options then disabling and reenabling them, and even went so far as uninstalling and reinstalling the entire game and all my packs. The silence for assisting console players in this well known issue is staggering and speaks volumes; Our time and money is clearly not valued.

Absolutely nothing has worked to fix this issue and it feels extremely unfair at this point with 16 days left in the event and the complete inability to progress at all with no way to fix it in sight. Especially being stuck at halfway through Week 2 for me.
Are the event prizes just going to be unlocked for everyone with all of these known issues? If not, then I am most likely just going to end up quitting the game at this point and selling off my account because so much money has been spent just to keep having game playability issues, it's absolutely infuriating and has completely robbed me of being able to enjoy the game anymore. It's incredibly disappointing to see the Sims devolve entirely into a cash grab for EA when I have been playing since Sims 1. As a consumer I do not feel valued and I know I'm not alone in those feelings all across the board.

  • I got stuck on Week 3. I can't move forward at all and I really want to continue. I don't want to miss out in the rewards. 

  • fixreapers's avatar
    fixreapers
    Seasoned Newcomer

    PS5 here. Just saw the notification in the home screen about the event ending soon. I guess EA is screwing over us console fans again...

  • lunaloom99's avatar
    lunaloom99
    Seasoned Newcomer

    Experiencing the same on Xbox.

    I’ve tried troubleshooting in every conceivable way, and still, no new tasks on the Reaper tab, no other prompt, nothing. No way forward.

    In my case, things were working fine until the week 5 quests, so I’m not sure whether it was the first update or the second (emergency) update that triggered this, or maybe it’s just coincidence. 

    But I wholeheartedly agree, and wish the emphasis placed on resolving these issues “promptly” applied to console users as well.

    It’s a shame. 

  • Enjinsha lunaloom99 AwesomePapyrus7  Please post in this master bug thread:

    https://answers.ea.com/t5/Bug-Reports/Reaper-s-Rewards-Grim-Icon-Visible-But-No-Quests-Available/td-p/14172664

    Include the information requested in the first post on page one, and make sure to note you're on console and therefore can't use the usual workaround.

    I don't know what EA's plans are, but it's certainly possible that the event will be extended until it's fixed and everyone has a chance to complete it.

  • cooi16's avatar
    cooi16
    Seasoned Newcomer

    I'm on xbox one and one day the reaper's tasks stopped showing up in live mode. The UI that was normally at the top left corner was just gone and I'm stressing 😭

  • I’m on PS5 and I’ve not been able to continue the event since week 3. I tried everything. A new game, changing households changing and resetting the mailbox. My mail stopped coming in entirely. Ea needs to figure it out because I would have finished this event by now. But I fear it’s almost over. 

  • I’ve only been able to fully complete week one. Done 1 of 2 quests in week two and also tried everything listed above to try to fix it. I’m currently on ps5 and I’ve even tried to use my girlfriend’s ps4 and nothing comes up. My girlfriend doesn’t play sims and I’ve even tried playing on her account and nothing comes up and I gave up on it sadly 

  • garrebear1866 JigglyPotato69  Please post in whichever of these threads covers your issue:

    https://answers.ea.com/t5/Bug-Reports/READ-FIRST-Reaper-Rewards-Known-Issues-List/m-p/14176425

    And include the information requested in the first post on page one, and also state that you're using a Playstation.  EA is still looking into these issues, as far as I've seen.

    If none of those threads describe your issue adequately, feel free to create a new thread on Answers HQ; it might be merged if someone from EA thinks it's the same as an existing thread.  Point is, since that's where the information is being gathered right now, that's the best place to post.