Forum Discussion

GamerrBella's avatar
1 year ago
Solved

Refund for a Sims 4 DLC?

Hey there! Not sure if I'm putting this in the right place or not, but I purchased an add-on for the Sims 4 and realized it was the wrong one 😞 I was hoping there was a way to receive a refund of so...
  • EA_Solaire's avatar
    1 year ago

    Hey there @GamerrBella 

    We aren't able to check your refund eligibility here on the forums as we can't access your account's billing information, but the live support team can take a look with you and check your eligibility on this purchase.

    You can contact live support for more help on this by submitting a request with these steps: https://help.ea.com/en/help/faq/using-ea-help/