Forum Discussion

farrino's avatar
farrino
Rising Novice
26 days ago

Re: Royalty & Legacy not showing through in-game store

On the store tab there is an advert above the packs for royalty and legacy which takes you to the ea app but under the expansions section royalty there is no clickable image for any of the new packs. i havent purchased the packs yet because i dont know if they will show up if i do buy them.

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    26 days ago

    Hi farrino​ 

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • What platform are you playing on (PC, Mac, Playstation, XBox)
    • Could you post a picture of what you are seeing ?
    • What game version shows on the main menu on the lower right corner of your game ?
  • farrino's avatar
    farrino
    Rising Novice
    26 days ago

    Hi,
    - I removed all my mods but it still does't show up in the expansion tab
    - I'm on PC
    - Game version 1.121.361.1020 DX 11

    Here's a screenshot of the expansion pack menu. The kits for some reason have now shown up as purchasable in the kit tab but royalty and legacy still doesnt appear

  • farrino's avatar
    farrino
    Rising Novice
    26 days ago

    I have also tried clearing cache through the ea app and repairing my game prior it doesn.t show up

  • poetrygirlclub's avatar
    poetrygirlclub
    Rising Rookie
    26 days ago

    i have the same problem. i've tried to reinstall and repair the game but that didn't work. it's so sad bcs i was looking forward to play with the new expansion :(

  • crinrict's avatar
    crinrict
    Hero+
    25 days ago

    Does it show in EA app and can you buy it there ?

    What country are you guys in ?

  • Cloebear14's avatar
    Cloebear14
    Seasoned Newcomer
    24 days ago

    Im having the same problem. For me it is in the EA app, and there is even an ad for it in the in-game store menu (while still not being in the game). I dont want to risk buying it since its not showing up in my game at all as a pack. Its not even in the pack selection area. 

  • Reala's avatar
    Reala
    Seasoned Newcomer
    24 days ago

    After downloading the new update, the new pack does not show up on the store page in-game or as a category on CAS or Build Buy mode, ive tried repairing, uninstalling and reinstalling, installing on Steam, etc. Nothing has worked, I've seen that some other people are having the same problem, but I don't know if it is being fixed by anyone yet. 

  • ilaryamaria's avatar
    ilaryamaria
    Seasoned Newcomer
    22 days ago

    Im experiencing this aswell! I’ve tried playing without mods, uninstalling and installing the game again, repairing, but nothing has worked so far.

  • hgraices04's avatar
    hgraices04
    Rising Newcomer
    15 days ago

    I also have this bug, with and without mods installed, in the most recent game version and the one before (which was the first since the pack came out). It’s not that the pack isn't installed - it’s that is isn't displayed as an option anywhere (store, cas, buildbuy, etc.).