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Thanks for your continued help! I'm on PC.
@mirandactyl I was looking through some old bug reports on various sites and it seems like this issue pops up every now & then but there does not seem to be a common fix. You have already tried several of the things that worked for some other players. Does this problem occur if you test on a different family in your current game or if you start a new test save?
Have you tried deleting the localthumbcache.package file in your Sims 4 folder? This is a cache file that the game stores certain data in for quick retrieval. If you delete this file it will clear the cache and the game will auto-generate a new one the next time you launch it.
Also, another player reported that sending their family on vacation to somewhere like Granite Falls cleared it for them.
Oh btw, if you had been on a Mac, repairing your game through Origin does not check as many game files as it does for PC. Since you are on a PC that doesn't affect you.
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