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nikkipatss's avatar
nikkipatss
New Novice
2 days ago
Solved

Sims 4 - Pre-order items not awarded

Hi all,

I pre-ordered the new expansion pack for Hobbies a few days ago and never received the 3 bonus items, and I keep getting ads in my sims 4 game to pre-order the new expansion pack still. I have not heard back from support. Can anyone advise me further? I have already repaired my game through the EA app. Thank you in advance!

advice
  • Player_jp5s5eav's avatar
    Player_jp5s5eav
    2 days ago

    The pre-order items arrive when you have downloaded the pack. Until the pack is actually in your game, as far as the app knows you do not have it.

4 Replies

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  • Player_jp5s5eav's avatar
    Player_jp5s5eav
    Rising Ace
    2 days ago

    The pre-order items arrive when you have downloaded the pack. Until the pack is actually in your game, as far as the app knows you do not have it.

  • GalacticGal's avatar
    GalacticGal
    Legend
    2 days ago

    As already stated, the bonus items will come when the EP is released, and you have installed it into your game. No worries.

  • nikkipatss's avatar
    nikkipatss
    New Novice
    2 days ago

    Thank you so much for your response and the helpful information! I have not pre-ordered any of the packs before, so I was unsure how the rewards work. I really appreciate your help! 

  • nikkipatss's avatar
    nikkipatss
    New Novice
    2 days ago

    Whew, that's a relief! Thank you so much for your reply and the helpful information! It is much appreciated!

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