Community ManagerI'm under the impression you purchased this directly through the Origin store. When you go to your Order History on your Origin account do you still see it there as a completed transactions? No need to post a screenshot.
If you do not see it there, I'd check your PayPal account to see if they refunded/cancelled the purchase.
Yes! Forgot to clarify I bought it through Origin.
The expansion does appear in my order history with an order number, and the payment has gone through on my PayPal with no refund.
Community ManagerGreat! Do you see any of the Vampire content when you're creating a a Sim or going through build mode? You can see what the contents look like here: https://www.origin.com/usa/en-us/store/the-sims/the-sims-4/addon/the-sims-4-vampires#store-page-section-contents
When you right-click on The Sims 4 in Origin and select "View Game Details", you'll see an "Extra Content" tab which should show the game pack.
That's the problem. :-( The content doesn't show when I click on 'extra content.' When I look it up in the Origin store it appears as though I never bought it, even though the transaction went through. Content doesn't appear in the game either. Should I try to get a refund perhaps?
