Re: Sims 4 - Packs missing from EA app

I went to play TS4 the other day after not playing for around 2 months, only to load into the game and try and load a save, and get an error saying that the I needed to purchase missing packs. The missing packs were all packs that I own, some of which I payed for and others were the free ones from EA. I tried checking my order history and the packs weren't even in there. The packs I am missing are Cats & Dogs, Get Famous (the two I payed for), Romantic garden, Backyard Stuff, My First Pet, and Blooming Rooms. I have bank statements to prove that I payed for the first two, and have had them both for atleast 8 months.

Not sure if this is what caused it but I did turn 18 a month ago, but I don't see how that would've warranted the packs to dissappear. Also unsure if this is worth noting but my hours played was reset to Zero also.

What happened and how do I get my packs back?