Persistent Freezing and Crashing in Sims 4 - No Mods or CC

Hi Rjmontez​ 

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Hey there crinrict​ 

Ive attached info to my attachments -Thank you

Hey there any luck on what it could be? So i tried downloading NVIDA but didn't resolve the issue 

Rjmontez​  Sorry for the late reply.  Are you testing the same builds as before?  There are many builds in the Gallery that are broken enough to cause freezing or crashing, so it would be best to try playing on a default EA-made lot.  If that works, but you want to download something, try a build that isn't too complicated (lots of objects are a source of problems too) and that was uploaded in the last couple of months, as most broken builds are older.

Test with sims you make yourself as well.  You don't need to spend much time on them.

Separately, your dxdiag lists a number of BlueScreens and no other errors, which is probably because the BSODs crowded out everything else.  Are you getting these while playing, or is your whole laptop shutting down while you play?  The game itself should never cause the computer to shut down, and while this issue should definitely be addressed overall, I'd like to know whether the BlueScreens are game-related.

And are you saying that you tried updating the Nvidia graphics driver, or something else?

Thank you for your detailed response. puzzlezaddict​ crinrict​ 

I wanted to clarify and update a few things based on your message:

NVIDIA Driver Update:

Yes, I did update my NVIDIA graphics driver manually after seeing it recommended on EA forums. Several users mentioned it helped reduce freezing, so I gave it a try. In my case, it slightly improved load times, but the game is still laggy with delayed response to tasks. Sims sometimes freeze mid-action or glitch into a T-pose (arms outward like they’re in CAS). So unfortunately, the driver update didn’t resolve the issues for me.

Lots & Mods:

I stopped placing large or complex Gallery lots because they were consistently causing crashes. I’ve since been playing only with smaller lots and recently added back a few of my updated mods and very minimal CC — but honestly, the game runs the same whether I have mods/CC installed or not. The lag, freezing, and crashes persist.

Crashes & Screens:

To clarify, I have not experienced a Blue Screen of Death (BSOD). I do sometimes get a black screen — nothing displays and I can’t exit the game. In those cases, I have to manually force shutdown my PC. While the game crashes or freezes often, my laptop doesn’t shut itself down on its own. A few times the game froze so badly it caused my whole system to freeze, and I had to force restart the laptop — but I wouldn’t say the game directly shuts down my computer.

Game Repairs & Reinstall:

I’ve repaired the game twice and also fully uninstalled and reinstalled it. I started fresh with no mods or CC in a new save, and the crashing still occurred. That’s part of why I’m convinced there’s a deeper issue — possibly a bug or something tied to how the game handles lots or memory.

I’m happy to continue testing and providing logs if needed, but wanted to be clear about what I’m seeing. It’s been several months of troubleshooting and the issue hasn’t improved. Any further suggestions would be greatly appreciated.

Thanks again for taking the time to help.

Rjmontez​  Your laptop is definitely getting BSODs.  It's possible they're happening during the shutdown sequence and you're not seeing them, either because the computer is shutting down or because the notification appears so briefly.  But they're clearly happening.

I've seen enough issues reported with newer Nvidia graphics drivers that I would suggest reverting to the one from mid-March, which seems to have been stable.  You can find it here:

https://www.nvidia.com/en-us/geforce/drivers/

Choose Game Ready Driver as the Download Type to be able to go back further.

You'll need to clean-uninstall the current driver, which is a good idea anyway given the issues you're seeing.  I'm not saying it will definitely help, only that it might, and that it's a worthwhile troubleshooting step.

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If you get another freeze or crash, please post a fresh dxdiag.  Please also look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for errors that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.  I'd like all the errors that happened while you were playing this time around; just let me know which one(s) happened when the game crashed or froze, and which happened earlier.

puzzlezaddict​ Thank you for your reply! Ok, so I am getting the BSOD  I wouldn’t have known otherwise. I really appreciate you pointing that out. Just to clarify, before I saw your message about using Display Driver Uninstaller, I had already uninstalled all the NVIDIA apps software from my system. I then installed the GeForce driver you suggested from mid March. I’ve noticed some slight changes since rolling back the game does seem to run a bit smoother, especially when first launching into gameplay, so that’s a good sign. That said, I’m still experiencing some issues. I’ll go ahead and post a new DxDiag after this because the game did eventually freeze again  this time while placing a base game 50 50 lot. Task Manager was even slow to load, but I eventually got it up and force closed the game

 it wasn't letting me post everything so i had to do separate replys. attached is the new DxDiag

Also, something strange happened during gameplay My Sims went to work and disappeared, but they never returned home. Their Sim portrait remained highlighted as if they were still at work, but nothing progressed I couldn’t interact with them at all. That happened multiple times, so there’s something going on there too. One quick question? Should I remove all mods and CC again while testing this updated driver, or does it not make much difference since the game has crashed even without them before.

I went into Reliability Monitor and this is all it said

TS4 (The program TS4_DX9_x64.exe version 1.116.240.1020 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.) 

Task Manager error A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Windows\System32\Taskmgr.exe

Problem signature
Problem Event Name:    AppHangB1
Application Name:    Taskmgr.exe
Application Version:    10.0.26100.4768
Application Timestamp:    afd563ef
Hang Signature:    11ca
Hang Type:    134217728
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Hang Signature 1:    11ca90ede84d737085e7b428ccee81e8
Additional Hang Signature 2:    ce19
Additional Hang Signature 3:    ce1969e89992b35c669c46f0649892f2
Additional Hang Signature 4:    11ca
Additional Hang Signature 5:    11ca90ede84d737085e7b428ccee81e8
Additional Hang Signature 6:    ce19
Additional Hang Signature 7:    ce1969e89992b35c669c46f0649892f2

Extra information about the problem
Bucket ID:    c1f4a70b233e4f5905d194b11aed9129 (1572201233310912809)

Windows error  Windows was not shutdown properly - Description
The previous system shutdown at 11:32:28 PM on ‎8/‎14/‎2025 was unexpected. This happens during a game freeze as aawell

Rjmontez​  Sims 4 AppHangB1 errors have multiple causes.  Two are a bad graphics driver and bad mods or custom content, so yes, please test with no mods or cc present.  If that doesn't help, please DDU the driver and reinstall it.  This is more thorough than any other approach, and it's important to at least eliminate the driver as a source of error.

The other common cause of AppHangB1 errors is a problem with the lot or sims you're trying to play, but that usually means you can't load the household or lot at all, not that the game crashes in the run of play.

The error about Windows not shutting down properly is expected if you have to manually shut down your computer for any reason.  It doesn't mean anything if you know the cause of the shutdown.