sims js standing still even when i command them to do something

help pls so um idk why this happened so erm my sims 4 so i played my load game and last night it was js doing okay but now (new save) my sims wont do anything like if i order them to shower it will show the shower queue, but hes not moving or doing anything; if i make him sing he will js stand still not moving n hes js singing; if i make him go play games the queue is moving but he js stands still not moving; if i make him interact w other ppl, they js stands still not talking or moving at all. help pls ive done like taking out my mods, repair game, perform a factory reset on sims 4, delete cache files, reset debug or reset sim. (AND IF I RESET HIM N MAKE HIM SING IT WILL AMKE HIM MOVE, BUT THEN HE WILL JS NOT MOVE SUDDENLY) T-T