Sims on rental property wont initiate or complete actions

Im playing on a MacBook and have plenty of battery. I own every sims 4 packs.

I only have 8 sims on my rental property and none of them will initiate or complete tasks after playing for 30m sine the most recent EA update.

i am not using fast speed at all. I have no custom content or mods. My property is not overloaded with stuff.

The following are things I’ve tried that have not worked: debugging, resetting sims, having sims leave property and then return, repairing game, deleting old saves and superfluous folder data, moved rental onto new plot of land, deleted rental property and rebuilt an entirely new one and a different plot of land, reduced graphics, deleted and redownloaded game, update to the latest software. When going back to play from an earlier save, the sims stop responding at exactly the same time into game as before. 

I need customer support that is actually legitimate. Please help.