mia_stop Your dxdiag shows a couple of serious crashes of the graphics driver, which could be causing Sims 4 problems but should be addressed either way. The problem is that HP computers often have software that blocks non-HP-provided drivers from installing. So the first place to look for a new driver is the HP download page for your system. To find that, go here:
https://support.hp.com/us-en/drivers/desktops
Enter your computer's serial number, choose the OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page. Please do not choose the option to let HP update your drivers for you. (It's fine to do that later, but at the moment, it's more important to handle things manually.) Instead, click All Drivers, expand Driver-Graphics, and look for the newest Intel driver.
Your current driver version is 27.20.0100.9415, so anything that started with a number higher than 27 would be newer, as would be a driver that started with 27 and ended with something higher than 9415. If you find one, install it and restart your computer.
If you don't find a newer driver, or you do but installing it doesn't help, or you don't know what you're looking at, please link the download page here. This page doesn't contain any information about your own system, just the overall model. The serial number is necessary to direct you to precisely the correct download page but is then discarded.
I manually installed a newer driver, downloaded the zip from here:
https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html
I've attached an updated DxDiag. Tested the game, still the same issue happening :/
