Forum Discussion

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
2 years ago

The Sims 4 - Where to Safely Buy Expansions, Game Packs, Kits and More.

Sul sul, Simmers!

Have you ever wondered which stores are trusted PC digital online retailers? Well, we've put together an article on Help.ea.com covering everything from officially supported 3rd party retailers in various regions, what can happen if you purchase content from unauthorized retailers, as well as limitations on support if you purchased your game content elsewhere. 

We want you to play and enjoy our games, but we also want to protect your account and personal information from bad actors.

Are you thinking about pre ordering Sims content? Then this pertains to you: Purchasing your Sims content early to grab an exclusive promotional item is commonplace, but if you purchase that content via an unauthorized 3rd party, we won't be able to assist you if you don't receive that promotional content. 

Buying content for your games from shady sites carries risks:

  • At best, you might get the wrong product or language version of a game you buy.
  • At worst, unauthorized websites may be phishing for your EA Account or payment info. This can result in losing access to your account, or fraudulent activity with your payment details.
  • It’s also possible that unauthorized retailers will sell you a fake, used, or stolen CD key or Product Code.
  • Additionally, any illegally obtained games and Product Codes will be disabled by us. That means you won’t be able to play your game or redeem your virtual currencies, and we won’t be able to help you.

So do yourself a favor, avoid the headache and check our list of approved retailers before you buy. 

Thanks!

No RepliesBe the first to reply

About The Sims 4 Gameplay Questions & Issues

Get help and answers to your gameplay questions and issues in The Sims 4.17,713 PostsLatest Activity: 2 minutes ago