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warmandcozy744's avatar
warmandcozy744
4 years ago
Solved

Today is July 28th , why can't I download my pre-ordered: The Sims 4 High School

Today is July 28th, why can't I download my pre-ordered: The Sims 4 High School Years?
gameplay issue
  • EA_QueenBee's avatar
    EA_QueenBee
    4 years ago
    Hey @warmandcozy744,

    The Sims 4 High School Years is releasing today at 18:00 BST according to Origin, so it's unfortunately still a few hours away. I have a little timer set for myself, I'm very excited.
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
@atouchofChaos wrote:

I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:

"Hey everyone, 

It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.

This is mainly dependent on which payment method was being used to place the order.

If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.

Thanks."

Hey, that's me. 🙂

Gednaa's avatar
Gednaa
Seasoned Ace
4 years ago
@EA_Leeuw Thank you very much for the advice and help. It's given us a lot of hope! 🙂

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