TS4 Digital Deluxe languages.

Hi, so I had originally bought the Sims years ago now and could only play in either Polish, Czech or Russian. I understand why this was originally a thing but now the base game is free so I don't understand why I'm still unable to change my language to English. I've even uninstalled the game yet still only have the 3 options. Does anyone know of a way for me to be able to change my game into English?

Hi @Retro_Lemons , it's possible you still have an Easter European edition still somewhere on your account. Agents on EA Help should be able to sort you out and disable this version so only the English version of the game remains on your account: Contact EA Help

I’m experiencing a major issue with The Sims 4 on the EA App on macOS. I’m trying to change the game’s language to Spanish, but only English appears as an option. I’ve been trying to resolve this for hours with EA Live Chat, but I haven’t gotten a proper solution.

I was told to uninstall and reinstall the game, which I had already done before contacting support. This didn’t work – the language dropdown still shows only English.

Advisor then suggested manually changing the language by editing the GraphicsRules.sgr file. I tried this, but there was no line referencing the language to edit.

He also later claimed there was no language lock on my account and assured me they had no manual option to resolve this.

I’ve owned The Sims 4 since 2014 and have always been able to access other languages in the past. Now, I did some research and found out that my UK English version might be language-locked and that I need to buy a different version to play in Spanish (how so?)

The store page clearly states that the game includes Spanish as a supported language. This was clear when I purchased the game and I was able to change language. But not now anymore…

I’ve invested a lot in this game, including buying all the packs and kits, so I feel it’s unfair to now be limited in this way. Why is the UK version language-locked when it costs more than other regions?

Why am I unable to access worldwide language options when they added it to my account?

Is this issue specific to the EA App, and if so, why hasn’t this been addressed?

I’ve seen other users mention that EA Live Chat advisors can remove language locks. However, advisor I chatted with insisted there was no lock on my game, even though I still can’t select Spanish.

I feel like I’m stuck in a loop of reinstalling the game and contacting support, with no resolution in sight.

I want to know:

• Can anyone confirm if the UK English version is language-locked?
• Is there a way to unlock additional languages manually?
• Has anyone else experienced this issue on the EA App?

I’ve been a loyal EA customer for over a decade, and it’s incredibly frustrating to face this kind of hurdle. Any help or insight would be much appreciated.

Thank you

I have the same problem for over a three months and I don't have any files in Czech language in my files. Weirdly enough, it works for me to install the Origin app, which does not operate on my Mac anymore, let Origin install the game, then open EA app which automatically deletes Origin, and the game is back in English. But I hate to do this with any game update, is there any solution out there?

Hi @sweeetpotato1 

Your post was merged into the main thread on this issue- please look over the accepted solution on page 1 here for more information on this.

Hello EA team,

I’m reaching out regarding an issue I’m facing with The Sims 4 language settings.

I originally created my EA account while living in Ukraine, and now I’m currently residing in the Czech Republic. However, in EA App I only see Polish, Russian, and Czech as available language options for The Sims 4.

I would like to play the game in English, but unfortunately, there’s no option to switch to English either in the EA App settings or in the game itself. I’ve tried modifying game files (like Default.ini), reinstalling the game, and changing the app interface language — nothing seems to work.

Could you please advise how I can switch the game language to English?
If the issue is related to my account region, is it possible to unlock access to English or convert my license to the international version?

Thank you in advance for your help!

Hi twitiw​

I've merged your post into the main thread on this issue- if you're looking to get a different language version added to your account, you'll need to reach out to live support. Please see the accepted solution listed here for more details. 

thank you EA_Solaire​ 

but the problem is that they don't answer me and there is a bug with "resume a case". Why its so difficult o reach the EA support? My case number is Case #214121734

Thank you

twitiw​ 

Try creating a brand new case on the help site to speak with live support instead of resuming an older one.