Forum Discussion
4 years ago
"jrfridge;c-17839323" wrote:
i no longer have the packs and kits available on my loading screen to do this. it only shows ads for kits another site that is not approved by ea...
As GalacticGal said, you need to contact EA Help if your kits are missing from your game. There was some sort of weird Origin glitch a couple weeks ago that made them disappear from people’s accounts and they were supposed to have fixed it and returned them. But if yours are still missing you need to go to https://help.ea.com
In the menu go to accounts > order management
Once there find where you purchased the kit(s) and write down your order number. Go back out to the EA Help landing page and either submit your information for a phone call from a service representative or a live chat. They will verify your identity as the account owner and then once you give them your order number they will reinstall your kit(s).
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