Bonus content?

I have my bonus content. Just to make sure, the bonus content isn't tagged as Cottage Living content and is actually classed as base game. I was confused at first and thought I didn't have it, but checking under base game worked and it was all there!

Also from CDKEYs and the same as everyone else here, no bonus. I have a support ticket raised with CDKEYs at the moment - pointing to the fact that the video on their page mentions the bonus items!

I purchased the game from Origin as well today, as a test, and sure enough you get another entry that see below.

https://ibb.co/R37Rjx9]https://i.ibb.co/y6VH4wX/Screenshot-2021-07-23-002911.png

And sure enough the items popped up.

Fortunately support were kind enough to refund me...

Soooo I'm ready to storm the fort!

I just live chatted with someone from EA help and they won't give me the bonus content. I showed the tweet and politely explained the situation but they still won't help. Basically told me they'll only help me after I talk to CD Keys for help. The whole experience is upsetting. I work in customer service and that wasn't it. I don't even feel like playing the game now. :(

I bought direct from Origin and the bike is there and the gnome statue. But for the life of me can't find the tree, have looked in trees (obviously) plants, decor and even lighting but can't find the tree with lights. It's driven me mad.
It's my understanding that CD Keys is what's called "grey market" it's not illegal but not strictly legit either, it's not like buying from a site like Game or Amazon. They are codes from other regions that they sell on cheaper as they buy them in bulk. It's like a loophole and means the customer saves, but EA wouldn't get the money. Which might explain customer service not being much help.
Don't mean to start any controversy, it's just my understanding of those kind of sites.

"Scrapdash;c-17939336" wrote:
I bought direct from Origin and the bike is there and the gnome statue. But for the life of me can't find the tree, have looked in trees (obviously) plants, decor and even lighting but can't find the tree with lights. It's driven me mad.
It's my understanding that CD Keys is what's called "grey market" it's not illegal but not strictly legit either, it's not like buying from a site like Game or Amazon. They are codes from other regions that they sell on cheaper as they buy them in bulk. It's like a loophole and means the customer saves, but EA wouldn't get the money. Which might explain customer service not being much help.
Don't mean to start any controversy, it's just my understanding of those kind of sites.

My understanding is likewise. Official retail offers do not apply to gray markets. Imagine buying a designer bag from a private seller (gray market) and then expecting the official designer's store warranty. That is the best parallel I can describe for keys from CD Keys and similar, from my understanding.

I do not think EA has the desire nor the requirement to to extend the offer to the gray market, and like the example above I personally do not find that shady. From what I understand Steam and retailers that work with EA do have the content.

I found the tree in the build mode foliage, I believe (not plant deco in buy mode).

The customer service person I spoke with said that it’s a known issue that they’re working on resolving. And when it’s fixed we would get the bonus contents. Hopefully this is true.

If that is the case, which it very well could be, I wish they would have said select retailers or something. I had a preorder through Amazon that I cancelled and went with cd keys because I thought after seeing the tweet that as long as the game was added to your origin account before sept. 2nd you would get it. This was the first time I ever purchased from someone other that origin and I wish I could go back and just wait for the Amazon one to ship to me. I was so excited to play the game, I didn't want to wait until next week for it to arrive in the mail so I went with CD Keys thinking it was fine because of the tweet.

I get what you two are saying, it's just very disappointing. I did contact CD Keys to see what they say. I still want the game, just after all of this mess I don't feel up to playing it tonight.

@MacHarper I hope you get a good result but the video does carry as per usual a disclaimer on the bottom re: restrictions apply for the bonus items. In small print of course. :/

@Scrapdash It is under trees the name is Bramblewood DeLIGHTful Tree

https://i.imgur.com/B0YkWLd.png?1

"Scrapdash;c-17939360" wrote:
I'll have a look in foliage but have been all round the build mode and couldn't find that tree. Will check again there though, thanks.

There's been so many times when moneys been tight I've thought of getting packs from sites like CDKeys, it's not been the content but wary of credit card details that stopped me. It's probably perfectly safe and the savings are huge but I'm still wary.

I don't know if they are a participating retailer, but I'd personally recommend Humble Bundle. They offer more than a monthly discount bundle, such as preorders (which I didn't know about for some time), for discounted prices and they do it for charity from what I understand. So if you do want to save some pennies, I'd look into it.

CD Keys is known for occasionally carrying stolen codes that will get your accounts banned. As you can see here, it doesn't seem to be that often, but there are a number of horror stories I have heard about it from customers and from when the company makes news itself.