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LisaJoffe02's avatar
LisaJoffe02
Seasoned Newcomer
10 months ago

Bought SIMS 4 add-on, money debited, no access. How to get a refund?

Hi.  Yesterday at 22:01 (02.03.2025), the amount of UAH 1592.98 was withdrawn from my bank card. For the amount shown on the screen. I am also attaching the payment receipt. At the same time, I c...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago

Hi there, 

Please note that you should not share any personal information on public forums; that's why we've removed the attachments you shared. 

Regarding the purchase, if the transaction shows as failed, you should receive your funds back. If you still haven't received the funds, please feel free to contact EA Help Support for further assistance. 

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