"Katylou43768;c-18208496" wrote:
I’ve been searching all the forums and this seems to be the closest related to my issue!
I have had Sims games for years. But haven’t played in a couple years. I have the Sims 4 and multiple packs/expansions.
When I went to recently redownload - I found Origin to not be a thing anymore - and now the EA app. Totally fine. I downloaded the Sims 4 through the app. And it shows all my packs that I own. It only shows two as installed and I can find those items in the game. But my 20+ other packs are having error codes saying that cannot install. When I go to “manage” and then “manage add-ons” it says I have to manage them in steam? But I don’t think I even used a steam account. I bought Sims 4 and packs directly from Origin.
Help!
I think you're going to need to contact EA support. I've heard of people having trouble with missing Sims 3 packs after the switch to EA app, this is the first time I've heard of it happening to Sims 4 packs.
The customer support website is this:
https://help.ea.com/en/contact-us/
then choose Sims 4, the platform you play on, technical support and then downloads (or pick a different topic if you think a different one describes your situation closer) then pick the Chat With Us option and you should be able to get in contact with a support employee!
I think your issue might be too unique to your account for any one to have a plain easy fix it option for you to follow already posted.
