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debralou2002's avatar
debralou2002
Rising Veteran
1 day ago

Complaint - Update Crime

I was informed that the place i listed my complaint was an old post and I needed to put it in a new post.

I am so angry to begin with that I thought about not bothering since I as a player am not important to EA what so ever. I'll repost my original rant:

I'm angry that after this last update all my dlc has been deactivated. I did the clear cache on the app then all my dlc was uninstalled so i had to reinstall each one individually but they are still deactivated. According to the 'help' crap I need to go to the market place to reactivate. Unacceptable. I refuse. I am not using the market place when i already purchased the dlc before it ever existed. So I won't be playing the Sims. I don't need to play EA games period. EA hates their players. I'm going to like them to a saying from San Diego area. Welcome to La Jolla, please deposit your funds and go away. I'm not depositing funds anymore and I will go away but i thought I'd let everyone know why. 

 

Furthermore; the repair button and the download all button have been taken away from the EA app. 

advice

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey debralou2002​, 

    Sorry to hear about the frustration that the deactivated packs bug has caused. Especially since you'd already owned those packs and accessed them just fine before the update interfered with that experience.

    Just wanted to pop in to let you know that what you and other Simmers experienced with those deactivated packs was noted by the studio and has since been addressed in the latest patch, so it should be resolved now! 

    And to quickly provide some context on why the previous workaround pushed players to access the Marketplace, it wasn't for the sake of repurchasing content, but to access the screen where pack management now lives. From there, you'd just need to select the packs you own but can't access, then click 'confirm' to reactivate them. 

    Hope that clears things up a bit! 

    Regarding the missing buttons in EA App, could you please upload a picture of what you're seeing? The repair game option should appear after clicking 'Manage' or the three dots when you hover over The Sims 4's card in your Library section. 

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