"Content Not Installed"?

On Xbox we have Xbox support we can call, email or chat with (I think). I'm sure PlayStation has something similar I would definitely look into that. I just contacted Xbox support today about making my games (sims 4 in particular run better) they were very helpful and patient, they gave me like 5 different things to do to speed up and improve the performance of my console. Which by the way after all we did, there was very little improvement, I haven't tested many different games yet though, simulation lag lessened. So, look into support from an official source, like EA, the developers of the sims, or PlayStation, or something like that. Websites or phone numbers and bring your concern to them they have resources that we may not have.