I certainly think they're listening (because they clearly have over the last couple of years) but there are two problems:
- They have their own agenda and their own ideas for this game, and that doesn't always correspond with what a lot of players want. Apparently it does correspond with what enough players want though, so there's no reason for them to change direction. Strangerville is a good example of this. So is MFP.
- Some changes are simply not possible for the game. Like, I've noticed they have listened to complaints about the many loading screens and the neighborhoods being so tiny. There is a huge difference between the first worlds and the later ones. They are just not able to deliver everything open the way we were used to. I think they meet players' wishes as much as they can, but it must be possible and it must be doable.