"Kuypers125;12997837" wrote:
"GrayLady2010;12997513" wrote:
I worked the phones in customer service for 13 years (yea, I know, cue violin music. :)) Getting yelled at and being asked the same questions over and over again is part of the job. Customer service is hard work. It's also a company's first defense against angry customers.
But Most of the Gurus aren't paid to be Customer Support, is it isn't their job; most of them are paid to be Designers or Programmers for the various teams involved with creating & updating a TheSims Game.
I understand what you're saying, but the Guru's are the ones' interfacing with the public. Like it or not our perception of the company is based on how they interact with us. I also had a lot of other responsibilities that weren't technically customer service but I was told to do them and was expected to do them well.
