My sims live in city, in a building. All was good, till one day when I press them to go down and they can't, they waving and show me cloud that they can't go! Why??? what is broken? I restart game, I debug elevator, sims, etc. Nothing working, I can't take dog out ot themselves :(((

This is happening to me as well. And no, the door is not locked. I guess it is a bug. Pretty annoying one! :(

OMG!!! Worked! :) I don't know what happened! But I just start playing and try one more time to send her down by elevator and ta da! :)) probably someone stuck there? :) Or the advise of LiELF helped! Thank you so much!

"LiELF;c-17079019" wrote:Did you ever use mods/CC before? Sometimes the localthumbcache file in the Sims 4 folder can cause problems just from adding or removing mods/CC. Try deleting that file, the game will generate another one. I delete mine on a regular basis for patches and new DLC, plus every single time I add or remove mods or CC. It has caused problems for me before. It should always be refreshed any time you alter your mods folder.That's one tip to remember for the future, Thanks @LiELF

I don't even have a LocalThumbCashe File!? My elevators have been broken for a while and I'm OVER it! I love apartments, they're my favourite to live in and I can't even use them because of the Elevators.

Elevator broken | EA Forums

DoloresGrey
Seasoned Newcomer
6 years ago
This is happening to me as well. And no, the door is not locked. I guess it is a bug. Pretty annoying one! :(
kitty29041985
6 years ago
OMG!!! Worked! :) I don't know what happened! But I just start playing and try one more time to send her down by elevator and ta da! :)) probably someone stuck there? :) Or the advise of LiELF helped! Thank you so much!
Simburian
New Rookie
6 years ago
"LiELF;c-17079019" wrote:
Did you ever use mods/CC before? Sometimes the localthumbcache file in the Sims 4 folder can cause problems just from adding or removing mods/CC. Try deleting that file, the game will generate another one. I delete mine on a regular basis for patches and new DLC, plus every single time I add or remove mods or CC. It has caused problems for me before. It should always be refreshed any time you alter your mods folder.

That's one tip to remember for the future, Thanks @LiELF
LyraGalaxyWolf
5 years ago
I don't even have a LocalThumbCashe File!? My elevators have been broken for a while and I'm OVER it! I love apartments, they're my favourite to live in and I can't even use them because of the Elevators.
AriaMad2
6 years ago
Is your front door locked?
kitty29041985
6 years ago
"AriaMad2;c-17078658" wrote:
Is your front door locked?

of course not
kitty29041985
6 years ago
every time I need to go out I have to teleport them :(( up and down. Door never locked, I even try to do it from public hallway - doesn't work too
kitty29041985
6 years ago
"DoloresGrey;c-17078661" wrote:
This is happening to me as well. And no, the door is not locked. I guess it is a bug. Pretty annoying one! :(

do you know how to fix it? Or just wait till they fix?
DoloresGrey
Seasoned Newcomer
6 years ago
"kitty29041985;c-17078664" wrote:
"DoloresGrey;c-17078661" wrote:
This is happening to me as well. And no, the door is not locked. I guess it is a bug. Pretty annoying one! :(

do you know how to fix it? Or just wait till they fix?

I have no clue honestly. Though it works for me when I try it from the hallway. Still annoying though.
Simburian
New Rookie
6 years ago
Is something or someone in the way? Done any redecoration of your apartment recently? Repair game via Origin? Mods? Some ceiling lights can stop you moving too. I found this out when my Sims couldn't get to the toilet once.