Game patch causing my game to crash when attempting to load the game; only new game works

I have NEVER seen a game have so many problems with it. How can this be allowed? The testers should be making sure there's nothing wrong BEFORE releasing it.

Theres a hot fix available for console now

Yesterday my game was fine. Today after the hot fix patch when I sent my sims on her acting job and she returned home it is like everyone is frozen and I can’t do anything. Please help! It crashes after a while.

Just tried again, it appears to happen with traveling.

Nvm my previous post my game still crashes as usual...

What's the point of patches when they keep adding new problems and never fixing the current ones?

Is there a contact for America's Consumer Affairs? When you pay good money on a game, you expect it to work properly.

I remember a couple of years ago, I could play the game for hours; playing multiple households, traveling a lot and it NEVER crashed once. What happened?

They never even mentioned fixing the crash problem in the patch report ? I guess it wasn’t paid any attention to or forgotten?

"Yamsisims;c-17528350" wrote:
Yesterday my game was fine. Today after the hot fix patch when I sent my sims on her acting job and she returned home it is like everyone is frozen and I can’t do anything. Please help! It crashes after a while.

That's the traveling crash that's been happening since December. That wasn't addressed in Today's Patch.

So the developers have been aware of the issue for months and haven't even bothered fixing it?

I wish they would acknowledge that they are working on the issue at least.

The developers are plenty aware on the EA Ps4 fourm. People spend hours going through the troubleshooting steps to no avail. No follow up responses are posted on the thread...wondering after people send in their busted saves are they able to request refunds or what? I'm 2 months into these crashes and can't imagine not being able to play for 6 months! That's ridiculous waste of money to sit on. I'd want my money back or a credit so I can go back to PC.