Genuine question, do they just enjoy watching the community flip out?

Nah, I think it's just marketing, they would not focus on the negative reception, that's not the greatest way to market your game. So they focus on the positive. There are people that are excited about this pack so they focus on them.

It will be interesting to see if maybe Maxis will do something to please those that are displeased, some people suspect that a free update will come which will allow you to place multiple windows on one tile...that's at least something...