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EA_Lanna
Community Manager
7 years agoHi folks, could I ask you to create a Bug Report on this on Answers HQ? We are using AHQ to house and better track all Bugs. If you are new to Answers HQ and unsure how to create a Bug Report, please follow these steps:
Locate The Sims 4 Bug Report section and select 'New Topic' (see image in spoiler tag for location of 'New Topic' )
Fill in the fields that auto-populate with information regarding the Bug you're encountering (See image for what that may look like)
When you are ready to share, scroll down and select the 'Submit' button
Bookmark your thread to keep tabs on the conversation and to check in for any updates shared.
If you are having the same issue/bug as someone else instead of creating a new Bug report we ask members to join the existing Bug report and to make sure to let us know by hitting the 'Me Too' button. The 'Me Too' button can be found at the end of the opening post of a thread and it is one of the most helpful and powerful features as it enables EA to see how many Simmers are experiencing the same issue. If you're having trouble spotting it, check out this image
I'll lock this thread in the meantime. Thank you.
If you are having the same issue/bug as someone else instead of creating a new Bug report we ask members to join the existing Bug report and to make sure to let us know by hitting the 'Me Too' button. The 'Me Too' button can be found at the end of the opening post of a thread and it is one of the most helpful and powerful features as it enables EA to see how many Simmers are experiencing the same issue. If you're having trouble spotting it, check out this image
I'll lock this thread in the meantime. Thank you.
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