Forum Discussion

manicobsessive1's avatar
manicobsessive1
Seasoned Newcomer
2 years ago

Heeeelp!!

Hi all! I was wondering if anybody is having issues trying to download through the EA app? I am trying to download and install The Sims onto my new PC and I keep getting download errors. I managed to download everything except the Dessert Deluxe kit, but I kept getting the error. So I uninstalled the game and the whole app from my PC, reinstalled the app, and now I can't download anything but the base game. Please could someone give me some advice? Thanks!
  • elliebreton's avatar
    elliebreton
    Seasoned Veteran
    There's a help thing here: https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/
  • "Katofhyrule12;c-18272283" wrote:
    I uninstall and reinstall frequently. I play vanilla for a awhile and then I start experimenting with mods and make a big mess. I just start over when the mess is big enough. I thought today was a mods mess. I guess I could have waited. LOL.


    Just in case you don't know... You don't have to unistall and install your game to start over vanilla. Just delete the mods folder and local thumbnails cache file in your The Sims 4 folder and maybe start with new game when launching? Or then delete The Sims 4 folder in documents and start the game, fresh start!
  • Thanks so much for all your replies everyone! I finally managed to download and install everything, and I'm so relieved to know that it was a problem their end and not something wrong with my new PC! Thanks for all your help. :)
  • Thanks so much for the link, but none of this is working for me. :'( Does anyone have any ideas?
  • I think something is going on. I tried to repair my game and it failed. I am installing the basegame now. Thanks for the heads up that maybe the next parts might not work right away. They always fix things like this quickly. I often have shortterm problems with the app. I take it in stride.

    I uninstall and reinstall frequently. I play vanilla for a awhile and then I start experimenting with mods and make a big mess. I just start over when the mess is big enough. I thought today was a mods mess. I guess I could have waited. LOL.

    UPDATE: My EPs are downloading now.

    UPDATE: I got stuck on Carnival Streetware again. This time I just canceled that one pack and I am continuing with the rest.
  • moppy14w's avatar
    moppy14w
    Seasoned Newcomer
    Yeah, I think I there is small error their end. My repair game kept failing also. Certain packs would get stuck at 14%
  • OldeSimsFan's avatar
    OldeSimsFan
    Seasoned Rookie
    Thanks for the warning and tips! Might soon be getting a laptop for school and was considering putting Sims on it for break time.