March 14th, 2023 - EA App Login Issues

"HeidiGrrrl;c-18241330" wrote:
Here it is, the afternoon of 3/14/23, and I still can't log in. Says there's an error. Cleared the cache, and library was empty. Closed down the app, tried again, and can't log in. Cleared the cache, and now can't log in at all. Also, VERY ANGRY that EA forced this app on us, and LIED saying that Origin would NOT be deleted from our computers, yet that was the very first thing it did--deleted Origin!

Now 1:34pm, and was able to log in, but library is empty. AGAIN. Can't even play my old games. There's nothing there.

That is weird, because I have the app, and was able to keep origin, but I don't know if it is because I was not forced onto the app, they stopped moving people over before it got to me, but one time I had issues with origin so I switched to the app, but I can still use origin as long as I am logged out of ea app.

"Freckles1971;c-18241313" wrote:

"Corwim;c-18241310" wrote:
Yup, same here. Either can't log in or my library is completely empty. :s I had similar issues the day I was forced over from origin to the EA app. Everything worked again the day after, but this is ridiculously frustrating, again. I hope this gets fixed quickly so everyone can enjoy the new update and fingers crossed it won't happen again when the new EP launches! :#

This was the reason I didn't use the app before giving in and downloading it at the end of last month and now nothing but problems since installing it. :|

Yeah, I know. Never had these kind of issues with Origin (and *ahem* neither with Steam or GOG *ahem*). Really do hope they seriously look into the issue here and fix this for good so this won't ever happen again in the future. I absolutely LOVE the Sims, but twice now (seemingly) losing all your payed content overnight is a pretty scary experience...

I checked and my library was empty. I'm not gonna do the update for a few hours.

There's a lot of glitches that are happening with the EA app in general right now, possibility because of the system being overwhelmed with everyone rushing to log-in and get the infant update downloaded all at once. Before today playing offline worked just fine for me, and is supposed to be a feature that you're able to do with the EA app, the same as it did on Origin. So I'd suggest making a support ticket for that if it's locking you out of playing offline rn. It's not supposed to.

Can’t log in, I’ll just painful wait a little longer and come back tonight. Maybe some of my mods will be updated by then as well. ??????

I can log in but my games are not showing in the library

Alright so I don't really WANT to complain, but just want to comment on something funny about my ordeal right now. I kept trying to get my library to load and after much troubles.....My library loads! Every game I owned on Origin/EA App is now showing up in their entirety. Except for my Sims games........Not even the SimCity games I own. I just thought that part was pretty funny, still annoyed, but it was funny.

"EgonVM;c-18241315" wrote:

"RedShoe7;c-18241303" wrote:
I got into the app by clicking on the Sims 4 shortcut on my desktop. I shut the game down and the app was on and I was logged in. I turned on automatic updates and hit reload a bunch of times. The sims 4 is now updating even though there is nothing listed in my game library.

That does make me a little jealous... When I did that...


Come on! I'm tired of constantly refreshing the App.

I'm sorry it didn't work for you. I wanted to repair after updating so I reloaded again and lo and behold all my games including Sims 4 showed up. Repairing now.

Logged in but no library there. :#

For the third time now when I managed to get everything else working - it still doesn't give me an update to make.