I'm not new to sims, been playing since sims 2. I'm sure this is not the right place but maybe someone can direct me. I couldn't find a help thread...as I started my game up this morning (sims4), after the first 2 load screens, I got just a white screen. I couldn't get rid of it, couldn't shut down, couldn't even ctr.alt,delete. had to restart computer. now I tried other avenues to start the game, but keep getting same result. I uninstalled my game and all packs and re-installed it. still same result. can anyone help me or direct me? I'm a senior citizen and not computer or tech savvy, so please be kind. Thanks
EA Staff
