monjr8302You are correct. I was just answering your question above. I've chatted with an EA representative 3 separate times on this matter and submitted 5 tickets. No one understands the issue or takes the time to review the attachments, I don't know which. But this is outright theft and at this point, I'm going to have to file for a complete refund and close my account since they'll set it to banned anyway. But I'm not letting this company keep my money without providing the product for which I paid.
Ah ok. I didn't understand why you wanted only one game refunded. Now I understand that you did not get the For Rent Pack added. My only advice is to keep contacting them. I know lots of people have so many issues with EA that can be extremely upsetting. Hopefully you can get somewhere.
Thank you!
