Sims 4 Xbox crashing constantly
I get to the main menu but when I try to load my save it crashes while loading I've tried power cycling my console and nothing please help
Forum Discussion
@deadncrispy Hope this helps, first thing you can do is this:
1. Contact EA Help, or the developers of The Sims 4, or possibly Xbox support......via phone, email or chat and tell them your situation, they should be able to look into your save file and check for any corruptions or other issues and repair it.
Below are the steps you can take to improve the performance of your console and The Sims 4, It is not guaranteed to work, but there is a decent chance it will at least help. It may also fix your loading save file issue; fingers crossed.
1.On Xbox, press guide button go to settings under power options select the Shutdown energy saving option
2. In settings go to storage devices and clear local saved games, you will not lose any saved data, it will be on the cloud and will sync next time you play.
3. In settings go to devices and connections or connectivity and select blue ray, select persistent storage, clear that twice, you will not lose any data or game save.
4. While system is on, hold the power button until the power shuts down, once that happens unplug the power cable, the HDMI cable and the ethernet cable wait about 2 minutes then plug them back in, wait one more minute turn on console.
5. Under settings go to system then console info, and reset console keep my games and apps(VERY IMPORTANT) that you choose reset console keep my games and apps, if you do the other reset option you will reset your console back to the way it was when you first opened it out the box, no profile, no games, no saves...so pick reset console keep my games and apps also (VERY IMPORTANT) before you do this process make sure that you can log into your profile on Xbox, that you know your password or you will not be able to log back into your profile and you may not have access to your games and saves, etc. This process takes about 10 minutes.
6. If none of the above help try reinstalling the game, save your family/your household, your house to the gallery if you would like so you can use it again.
1. Contact EA Help, or the developers of The Sims 4, or possibly Xbox support......via phone, email or chat and tell them your situation, they should be able to look into your save file and check for any corruptions or other issues and repair it.
Below are the steps you can take to improve the performance of your console and The Sims 4, It is not guaranteed to work, but there is a decent chance it will at least help. It may also fix your loading save file issue; fingers crossed.
1.On Xbox, press guide button go to settings under power options select the Shutdown energy saving option
2. In settings go to storage devices and clear local saved games, you will not lose any saved data, it will be on the cloud and will sync next time you play.
3. In settings go to devices and connections or connectivity and select blue ray, select persistent storage, clear that twice, you will not lose any data or game save.
4. While system is on, hold the power button until the power shuts down, once that happens unplug the power cable, the HDMI cable and the ethernet cable wait about 2 minutes then plug them back in, wait one more minute turn on console.
5. Under settings go to system then console info, and reset console keep my games and apps(VERY IMPORTANT) that you choose reset console keep my games and apps, if you do the other reset option you will reset your console back to the way it was when you first opened it out the box, no profile, no games, no saves...so pick reset console keep my games and apps also (VERY IMPORTANT) before you do this process make sure that you can log into your profile on Xbox, that you know your password or you will not be able to log back into your profile and you may not have access to your games and saves, etc. This process takes about 10 minutes.
6. If none of the above help try reinstalling the game, save your family/your household, your house to the gallery if you would like so you can use it again.
