I have sent one sim on a vacation to Selvadorada twice now, and had them explore the jungle on both trips. And the gate that leads to the island on the south end of the map of Selvadorada was sealed s...
There are 4 gates that lead to the secret area (the island gate is one of them). When you start a new vacation, two of these are open and two of these are closed. These are randomly chosen after every beginning of the vacation. Try switching the household and see if the same gates are closed every time. If the same gates are closed every time, try repairing the game from Origin by right-clicking on it.
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