I had really hoped to get this pack today... since it's July 28th... but as usual a California based company believes the entire world revolves around their time zone.
Here's a tip if you want to keep your global clients satisfied... don't only state the date of release but the time zone you are basing your release on. For me, it's past noon and I still cannot purchase or download this pack. It's disappointing. Living through a pandemic makes this even harder to deal with when a company as big as Electronic Arts cannot get their heads into the Global Market Think Space when creating games and content for those games.
From now on, don't just say "Available (month, day, year)" but also state the time zone you are basing your launch time on, that way those of us who have woken up half a day before you get out of bed and start your morning routine would not be sitting here being completely disappointed that we have to wait until the day AFTER you stated was the launch day to actually be able to get the promised item.
You see, by the time you actually launch the game in California... I'll be in bed sleeping.
9am for you is 6pm for me.
It should not be incumbent on your customer to find out the actual launch of your product in their country. Good customer service is a team who can think on a Global Market, since you want that Global income... and make life so much nicer on everyone by simply adding the actual time zone you are basing your launch on. Example: Available July 28th, 2020 at 10am PDT. This allows your customers the opportunity to verify what time that is for them. Using the example I listed, customers in New York, NY would know that the launch is at 1pm in the afternoon for them. I would know that the launch is at 7pm in the evening for me. For my friends in New Zealand would know that the launch is at 5am on July the 29th for them.
I know some of you are new to the team, but for your customers... your company has literally had 2 decades of making The Sims and its about time the team learned to think Globally and do better at clarifying your actual launch date and time.
