Forum Discussion

InfiniteVerve's avatar
InfiniteVerve
New Spectator
6 years ago

VERY IMPORTANT information before you purchase

Most potential purchasers do not actually know this... And it absolutely needs to be made VERY clear on the top of the page of each pack. I was directed to the forums (in order to get an official to help), after chatting in the official EA HQ chat window, by the advisor, to post my issue here and get official help.

I opened a help chat on the official EA site and asked why there is no CLEAR statement on the EA Sims 4 game purchase site that says that players WILL (absolutely) need better and better computer specs (additional RAM for each pack that is purchased) if they add more packs to their game. The site only shows base requirements, and does not clearly make any statement that you MUST have additional specs with each added pack. It is not clear that with each pack that someone wishes to purchase that they will need additional RAM with each pack. Furthermore, is is VERY difficult to actually find the specs required (without digging through the multiple pages)- it should be listed right at the top of the (pack) page.

I asked for an official answer- and this is that conversation (which absolutely needs to be clearly stated on the site- before people purchase a pack, or the game itself):

Advisor: "So if you have a 4 GB ram and you installed a 1.5 GB game, it would work fine. Then after a while you add another expansion pack which is 1GB, now it's 2.5 GB in total. It would still work fine if you have not installed any other application on your PC only use the system to play games. However if you keep increasing the size of the game by adding more and more packs, obviously you would need to update your system with better specs. I hope it does make sense?" (better specs than is listed on EA's site)

Me: "Why is that not listed on EA's site?"

Advisor: "Because we do not know that how many packs a customer going to buy and it is basic thing which every gamer would
aware of. You would need upgrade your specs if you want to add more packs."

Me: "upgrade from what is recommended on EA's site you mean?"

Advisor: "Yes please"

Me: "Okay.... how do I get this issue addressed properly?"

Advisor: "That's why I am asking you to please post this issue on EA site(Forum) as this is not something that we adviser can take
care of."

20 Replies

  • "BlkBarbiegal;c-17165725" wrote:
    Where do go to see how much ram your game is actually using?


    go to task manager and look under the "performance" tab
  • Perthelia's avatar
    Perthelia
    Seasoned Novice
    6 years ago
    I am not sure how "most potential purchasers" could not be aware that if you add more software, you might need to upgrade your hardware. This is SOP for ANY game or software. It isn't a deceptive business practice to expect people to know what their hardware can reasonably handle when the requirements are clearly laid out. FTR I'm running the game with all packs and an unholy amount of mods and CC on a laptop with 6GB of RAM that I bought in 2014.
  • Lonewolf1044's avatar
    Lonewolf1044
    Seasoned Spectator
    6 years ago
    "james64468;c-17164764" wrote:
    @MaggieMarley There is a point to where to much ram is less performance at this time period. The most ram tech tubers test new systems is with 32 GB of ram. 16 Gb is enough for awhile.


    I agree as I do not see no need to go over 16 GB ram for Sims 4 even with additional packs.
  • "Simpatsyann;c-17165930" wrote:
    I am not sure how "most potential purchasers" could not be aware that if you add more software, you might need to upgrade your hardware. This is SOP for ANY game or software. It isn't a deceptive business practice to expect people to know what their hardware can reasonably handle when the requirements are clearly laid out. FTR I'm running the game with all packs and an unholy amount of mods and CC on a laptop with 6GB of RAM that I bought in 2014.


    I could list numerous reasons, in fact I did and it all erased by accidentally refreshing. Well the first instance could feasibly be due to the fact we were told by Sims 4 that it would work on windows 7 or w.e which I'm very certain many assumed if they bought an entirely new laptop they would think it would meet it's qualifications since its just a game of Sims. Not everyone is tech savvy, a computer geek (btw I'm not demeaning nerds that's a very attractive quality), or someone who Modifies games or utilizes any of those features for their Sims games, so naturally an average person just wanting to play who doesn't know anything about the CPU or having a fancy processor wouldn't possess this knowledge. Just like when people buy makeup not every female knows you have to get a certain one by your skin type, what kind of look you want, what kind of liner you desire basically going into the smallest details like what mascara bristles to use. My point is some things might be quite super evident to others and some just dabble in it not knowing the extent of their hobby, however even Makeup brands go as far as explaining this or when you go into a store they help you. If you have no knowledge of computer specifications and go to buy one at a retail store most likely they just care about selling their stuff not about what you need to have the right gameplay. That's just one example. When you say update your hard drive frankly I have no idea what you mean. Do I have to buy another computer? Don't answer that just heed my advice just because you know more about a subject does not imply that people should instantly know themselves. When I bought my crappy computer I wasn't too informed but needed something quick because my little brother destroyed mine and was on a budget while I was mourning his death and also trying to heal from dying that night as well in my car. Evidently the specifications was the last thing on my mind. Ive played sims since the beginning so now being informed more about this is all new to me so yes you might as well call me a "most potential purchaser" but like I addressed When EA released the game they all had us under the impression it was equipped to play on many window operating systems. The most I ever did to "update" was getting a new laptop so no not everyone is well informed. @BlkBarbiegal I just saw your comment so thought if you're implying something then this applies to you as well.

    @SimChi Thank you for the informative post not all of us know this!
  • @DeadInsid3_plur2EDM You are welcome, and thank you for your post (also, very sorry to hear about your loss- not that words help, but I am sorry to read that you lost a brother).
  • @SimChi It's totally cool dude (dude is a general reference lol not implying any genders here) my point was I've been saying sims since I was like 12 lol now I'm 30 and never took into account what you need and my computer is the worst and this would explain why it's only lagging more cuz I've literally tried every suggestion only to find out "ding ding" my processor is not the right one lol not even close and I never had a graphics card. I'm in the market for a new one even though its only 2 years old :D what a piece of work so my first best attempt is to find one that's great for the Sims since it requires every thing and goddess fancy programming qualifications then it would be fine for school and the internet. When you find out more about what they say when they really elaborate on this mystery can you either tag me on here or send me a message I'm still new to this whole forum thing I'm definitely clueless there
  • "SimChi;c-17165769" wrote:
    "BlkBarbiegal;c-17165725" wrote:
    Where do go to see how much ram your game is actually using?


    go to task manager and look under the "performance" tab

    Thank you
  • "DeadInsid3_plur2EDM;c-17166210" wrote:
    @SimChi It's totally cool dude (dude is a general reference lol not implying any genders here) my point was I've been saying sims since I was like 12 lol now I'm 30 and never took into account what you need and my computer is the worst and this would explain why it's only lagging more cuz I've literally tried every suggestion only to find out "ding ding" my processor is not the right one lol not even close and I never had a graphics card. I'm in the market for a new one even though its only 2 years old :D what a piece of work so my first best attempt is to find one that's great for the Sims since it requires every thing and goddess fancy programming qualifications then it would be fine for school and the internet. When you find out more about what they say when they really elaborate on this mystery can you either tag me on here or send me a message I'm still new to this whole forum thing I'm definitely clueless there


    No worries lol, I use dude all the time (no matter what gender). I still haven't received an answer. Some of the (many) issues from different iterations of the sims are not the fault of the purchaser (in regards to hardware), the game was not optimized properly. Basically, people are paying to be beta testers (and that PO's a lot of people who know that). I don't know that I will get an official response, because then they are accountable... Think of it this way... If they give an official response, and people have the specs (that they say will make the game run smoothly), and then people still continue to have issues (lag, crashes, etc.) then they have to actually admit that the game is not marketplace ready. Right now they (the company) has a loophole in that they can claim that a players game issues are the fault of the players computer (because it 'only meets minimum specs'). And yet, how many times do we see players with those specs, and their games don't have the same issues as another person with the same specs... That's why the beta testing (via bug reports on the EA HQ forum). They also should not be putting it out with the many bugs that are always present.

    The other issue, when a potential purchaser goes to get a machine to fit their requirements, is that salespeople in stores will have many, many, many opinions on what computer to get (which are all scattered). They are also trying to push certain brands at certain times. The forums will also offer up countless opinions, all of which are different (and sometimes arrogant- which is why I made the post; to let people, who don't know, not to feel bad about not knowing).

    If I do get a response I will let you know :)