"xamira99;c-16813084" wrote:
"IceyJ;c-16813065" wrote:
"IrishSimmer21;c-16812962" wrote:
I wonder why the EA Chat staff member said there’s no issue with CDKeys when a SimGuru has said EA doesn’t approve and accounts could be locked if they buy from there. I’m currently looking for a refund from CDKeys and I want to buy it on Amazon or Origin instead now.
Because EA chat honestly knows very little and I would never rely on them for advice.
But, I think the EA staffs (I'm referring to the support staffs) are very knowledgeable and should know the product very well in order to give us any advices, so that is why they are there for us.. I rely on their information because we can have a copy of the chat transcript (which I always do in any services that I have in any sectors) and use that as our proof. On the other hand, anyone can delete the twitter, unless, it has been saved by someone as a proof of the confirmation. Plus, if the account has been locked, we can't get the Guru to unlock it right? We need to get the EA support staff to do it for us... :)
While, to purchase the products from any sources is totally depending on us because there are always disclaimers whenever we purchased from any sites or basically anywhere.
Yes, it would be nice if the support staff was very knowledgeable about the product but that's not always the case. If they don't know the answer to something, they'll Google it or take a best guess. CS agents read from a script and sometimes lead people astray with misinformation. That doesn't mean they're always wrong, but I'd be very careful about taking their word as gospel.
