All the packs are gone

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Svenska
How often does the bug occur? Every time (100%)
What is your current game version number? 1009982
What expansions, game packs, and stuff packs do you have installed? Dear's My daughter had alot of packages but now they are all gone? Whats has happened you think? She has bought several packs during a couple of years...
Steps: How can we find the bug ourselves? My daughter had alot of packages but now they are all gone? Whats has happened you think? She has bought several packs during a couple of years...
What happens when the bug occurs? My daughter had alot of packages but now they are all gone? Whats has happened you think? She has bought several packs during a couple of years...
What do you expect to see? My daughter had alot of packages but now they are all gone? Whats has happened you think? She has bought several packs during a couple of years...
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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My daughter had alot of packages but now they are all gone? Whats has happened you think?
She has bought several packs during a couple of years....

Regards