broken sims 4 dlc where to go to fix them \?

I've been playing sims and have had the same error pop up when trying to launch anything. for this update i've removed all my mods and i've been buying dlc from the spring sale one item that had me facing trouble specifically is the snowy escape file ive bought it on EA and steam but still hasn't loaded up or even let me download it , one issue keeps happening while trying to launch the game, and it is a error of locked content, does anyone have anything similar going on or any advice on what to do ?