bug

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? i dont know
What expansions, game packs, and stuff packs do you have installed? from steam i didnt installed sum else
Steps: How can we find the bug ourselves? i dont know its the shower bug
What happens when the bug occurs? nothing they just cants make bathe
What do you expect to see? i dont know im new one
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I'm trying to make my sims to go at the shower and its not working at all like 2 days now i can't make the bathe like what's happening? 😠