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suhnbean's avatar
suhnbean
4 years ago
Solved

CAS Galaxy background glitch

Product: The Sims 4
Platform: Mac
Which language are you playing the game in? English
How often does the bug occur? Very often
What is your current game version number? 1.86.166.1030


What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? When I go to CAS, the background is in galaxy and it wont let me click anything.
What do you expect to see? That Cas looks normal again.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
Please describe the patch or change you made. N/A

I tried to repair the game through origin but it didn't work either, I also cleared out my mods folder.

  • Bluebellflora's avatar
    Bluebellflora
    4 years ago
    @suhnbean

    Sometimes removing the Mods folder only simply isn't enough which is why we've suggested you remove or rename the whole Sims 4 folder in a bid to try and narrow down the issue. It maybe that the problem is ingrained in your save in which case the only solution would be to start a new save.

9 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @suhnbean

    It's not a bug and it's not Mac specific, it's one of your Mods. Move your Mods folder to the desktop, trash the localthumbcache.package file in the Sims 4 folder then load the game to see if it still happens.
  • suhnbean's avatar
    suhnbean
    4 years ago

    I did that, and it still shows up, I got a last exception file so I put it in the reader website, and it says "missing expansion error" Is there a way to fix this, even after I removed all my mods from my mods folder it still says this.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @suhnbean

    Move the whole Sims 4 folder to the desktop then launch the game to the main menu and start a new game. How is CAS now? If it is normal, quit the game without saving and move your saves from the folder you moved to the desktop into the new Sims 4 > saves folder that has been created in the Documents > Electronic Arts folder. Launch the game and load CAS to check if it is still working normally. If not, post back here.
  • suhnbean's avatar
    suhnbean
    4 years ago

    I tried, and it still didn't work, I genuinely don't know whats going on, should I just re-install the game again? It only did just happen after I got some costume content and mod, and I did try the 50/50 method but all of them work just fine, so i'm not sure.

  • CGrant56's avatar
    CGrant56
    Hero+
    4 years ago

    @suhnbean 

    What it looks like is that you have a custom CAS background that is no longer working properly or more likely, you have more than one custom background in your mods folder.  The game will only handle one at a time.  It could also be one that was made using a base background from a pack you don't own given what the error message was.  Either way something is broken.  You're going to have to search though your CC and mods one by one until you find any custom CAS backgrounds you have and remove them.  The 50/50 method doesn't always work for something like that.  If the problem just started though, it's probably something you put in your mods folder recently so you could start with those items and work through your mods and cc from there.

    Hope this helps.

  • suhnbean's avatar
    suhnbean
    4 years ago

    I removed my whole mods folder and had a new one with no mods so I don't see what the problem is, I did figure it was just a cas mod but even after removing all the cas mods I had it was still going on, i'm not sure if its an error that once it happens it stays like that.

  • CGrant56's avatar
    CGrant56
    Hero+
    4 years ago

    @suhnbean 

    It could be that you inadvertantly put a file or two elsewhere in the "The Sims 4" folder.  It happens.  I've done it.  So you may not have caught it if all you did was move your mods folder out.

    There is one other thing you can try.  More or rename your "The Sims 4" folder to something else.  Start the game.  It will create a new one.  Then just hit the big button to start a new game and the game will take you to CAS.  If the background is the standard game background and everything works then you'll know that you have a file hiding somewhere other than the mod folder within your original "The Sims 4" folder.

    Hope this helps.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @suhnbean

    Sometimes removing the Mods folder only simply isn't enough which is why we've suggested you remove or rename the whole Sims 4 folder in a bid to try and narrow down the issue. It maybe that the problem is ingrained in your save in which case the only solution would be to start a new save.

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