so this has been happening for a while now. ever since i got the horse ranch and for rent packs the pop up shows every time i load the game and when i click to close it freezes for about three minutes and then the pop up for my mods finally show up. i have taken the mods out already to try and see if it happens without them and it does still pop up just closes a little faster since the mods are out. does anyone know how to fix this?
Security software? what do you mean? also i am not sure how to turn that off.
it’s not a mod pop up it’s like an expansion pop up. i’m not sure what antivirus program i have or if i have one i have to check when i get home. it looks like this and i didn’t have the horse ranch pack at first but eventually when i did buy it it’s still popping up and taking forever to close.
@idontmccall Have you cleared your complete cache or refreshed the whole game folder? That will make Sims forget that you already saw these notices. It shouldn't take long to clear them, though. If you haven't refreshed the whole game folder, though, doing so once might clear a glitch about this. Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop. Launch Sims 4 and reset your Options. Then copy files out of old folders into new ones, but not replacing any new files the game itself made.
@idontmccall I understand that but you said the mod pop-up comes after that. You seem to have two issues hence two questions:
- lags: possibly the mod popup
- Pop up for the packs: what's your anti virus program.
If the pop-ups don't go away, it's often an issue that the game can't properly write to the file where it's marked that you read it, possibly because of antiviurs program is blocking it.
You can also try deleting the ReticulatedSplinesView program but then you need to click through all the windows again + need to remark all build issues. Also if it's the antivirus blocking, you'd run into other issues as well so it's best to go to the source. I'm also not entirely sure if the info for those particular pop-ups are saved there or somewhere else.
EDIT: Here's some other thread with the same issue: https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Unable-to-close-this-stupid-popup/m-p/12927139 and https://answers.ea.com/t5/Game-and-Mod-CC-Issues/New-patch-pop-up-won-t-close-freezes-in-main-menu/m-p/11512535 .. maybe the suggestions there help too.
