Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.91.186.1030What expansions, game packs, and stuff packs do you have installed? all except werewolves and most kitsSteps: How can we find the bug ourselves? have a family live at 888 spire apartments, save, quit and exit the game, then press the play button, the bug should occur another is, have another household visit 888 spire apartment that is owned, and the bug should occur What happens when the bug occurs? endless loading screenWhat do you expect to see? no endless loading screenHave you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. 1.91.186.1030note: anywhere else seems to be working just fine, except for that place

@Chimichanga128 The main issue seems a digital photo frame causing this LEs. Do you have one at the apartment or your Sims inventory ? You might want to try deleting that.There's also something about a painting in the inventory.As for the pool. I would leave it for now. It's been causing issues but that was usually paired with an error code.If it's working now, maybe the moving out back in has reset the error.

@Chimichanga128 Can you go in through build mode ? It's usually something corrupting the save. You might need need to delete some stuff.Could also be the Sims itself. Have you tried moving them out and moving someone else in to see if it loads then ?This are some basic troubleshooting steps to figure out what's causing the lot to not load.

@crinrict yes, I can go to build mode when accessed from the worlds menu, it’s just live mode that the bug occursI’ve also tried moving out the family living there, so far it’s loading just fineI’m gonna try later if moving another family at 888 apartment would cause the bug to occur again

@crinrict I moved the family to a new lot, so far it’s loading just fine when playing with them

This sounds a lot like a save I fixed for a user a few months ago, once I moved the family out of the corrupted house and back, it loaded just fine, and they haven't reported any issues to me since then.

endless loading screen at 888 spire apartment

28 Replies

crinrict
Hero+
4 years ago
@Chimichanga128 Can you go in through build mode ? It's usually something corrupting the save. You might need need to delete some stuff.

Could also be the Sims itself. Have you tried moving them out and moving someone else in to see if it loads then ?

This are some basic troubleshooting steps to figure out what's causing the lot to not load.
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict yes, I can go to build mode when accessed from the worlds menu, it’s just live mode that the bug occurs

I’ve also tried moving out the family living there, so far it’s loading just fine

I’m gonna try later if moving another family at 888 apartment would cause the bug to occur again
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict I moved the family to a new lot, so far it’s loading just fine when playing with them
Neechan1
New Veteran
4 years ago
This sounds a lot like a save I fixed for a user a few months ago, once I moved the family out of the corrupted house and back, it loaded just fine, and they haven't reported any issues to me since then.
crinrict
Hero+
4 years ago
@Chimichanga128 Let me know if anther family works on the lot.
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict i tested to see if the bug happens again, I tried multiple things to see what was causing the problem

1. I moved the family originally living at 888 apartments to another lot, everything is ok with them, no endless loading screen happens

2. I moved a new family to 888 apartments, everything seems fine as i tried to go in and out of the lot to make a loading screen appear, but the bug didn't occur, I've even tried visiting the original family that lived at the apartment that's living on another lot and it's working fine

3. I moved the new family out and put back the original family to 888 apartment, it loaded when i moved it, but when i visited another lot and went back to 888 apartment, the endless loading screen occurred

4. I sold all furniture on the lot, only the stairs, doors and windows and wall paper remained, and played a new family there, everything seems fine

I think it's the lot that's corrupted but I'm not 100% sure
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict i redid the 3rd item, somehow it loaded when i went back to the apartment, no endless loading screen

now I'm not sure what's causing it
crinrict
Hero+
4 years ago
@Chimichanga128 Do you remodel it or do you still have the pool ? Seems pools can cause issues

Are you getting any Exception files ?
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict I remodeled the apartment but haven't changed anything since the bug started happening, it does have a remodeled pool at the basement

and yes I do have a couple of last exceptions since it happened
would you like me to send them?
Chimichanga128
Seasoned Hotshot
4 years ago
@crinrict also, I'm still playing with the same family at 888 apartments, and so far the bug hasn't occurred yet, Imma let you know if it happens again

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endless loading screen at 888 spire apartment

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