Forum Discussion

rinmoka1's avatar
3 years ago
Solved

Error code 102:6332f107

Product: The Sims 4
Platform: PC
Which language are you playing the game in? Swedish
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Everything
Steps: How can we find the bug ourselves? Choose a family and go to the loading screen.
What happens when the bug occurs? When I start playing a family it goes to the loading screen and then I get an error message.
What do you expect to see? That my family would start and I won't get the error message
Have you installed any customization with the game, e.g. Custom Content or Mods? No
Did this issue appear after a specific patch or change you made to your system? No

My game has worked perfectly fine until today. When I try to play, the game loads fine but loading a saved household doesn't work. It goes to the loading screen and then gives me an error message that says: "The game failed to load. Error code: 102:6332f107:a7d56b2e. It is recommended that you relaunch the game." I have tried to relaunch the game several times, but nothing. Any help would be really really appreciated. 

Edit By Crinrict: Adjusted Title

  • @rinmoka1 Ok.

    Backup your save before trying anyhting.

    - First try to find out if it's the lot or the family. With 102 it's most often a Sim or relationship but to make sure, move the family out and move another in to see if you can load the lot. If that's the case, it's the family and not the lot.
    - If it's the lot, please report back. If it's the family try playing another family for a while, then switch back. Make sure you turn off any neighborhood stories for the family so that nothing unexpected happens. Try inviting the family that's bugged over to your lot.
    - If that doesn't help, try finding out if it's a certain Sim in your family. For that you can do 50/50 for Sims. Move half of the family to another lot and see which of the two loads. then repeat until you find the faulty Sim.

    Report back with results.


10 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @rinmoka1 Can you load the lot in build mode (from map) ? Do you have issues with all the lots in that save ?
  • @crinrict I can load the lot in build mode but not play with the family. I get the error code then. I can play with other families and load in other lots in the same save but not the one I want right now.
  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @rinmoka1 Could be a broken Sim or relationship then.

    Do you want to try some troubleshooting steps or just send me your save and I can try if I find what's going on ?
  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    @rinmoka1 Ok.

    Backup your save before trying anyhting.

    - First try to find out if it's the lot or the family. With 102 it's most often a Sim or relationship but to make sure, move the family out and move another in to see if you can load the lot. If that's the case, it's the family and not the lot.
    - If it's the lot, please report back. If it's the family try playing another family for a while, then switch back. Make sure you turn off any neighborhood stories for the family so that nothing unexpected happens. Try inviting the family that's bugged over to your lot.
    - If that doesn't help, try finding out if it's a certain Sim in your family. For that you can do 50/50 for Sims. Move half of the family to another lot and see which of the two loads. then repeat until you find the faulty Sim.

    Report back with results.


  • @crinrict It was not the lot that was the problem. So I played with another family for a while and then switched back and it worked!
    Thank you!

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