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Riniesilme's avatar
1 year ago

Error Code:121:827dfc1b:5546d2a5 after May 2024 Update

Goodmorning,

After the last update (May 2024) my main save file stopped working. Every time I try to load this save file it gives me a message that says that the the game failed to load (in Italian the message says exactly "il caricamento della partita è fallito. Codice di errore: 121:827dfc1b:5546d2a5).

Before the update (as usual) I saved a backup of all my saves and removed the mods folder. I also repaired the game after the update.

If I load a new game it seems working but my old saves files crash. It is my 10 years old save file so I really hope to have a solution from EA. 

I play the Sims since the very first game and I have all the original games from 1999 till today. I also bought the last kits and it is impossible to play. It is very disappointing. 

I also tried to follow the various instructions found on line in order to fix this kind of problem (removing cache files, repairing again and so on)  but it didn't work. 

I would like to know if someone else is experiencing this kind of problem at the moment and if there is a functional solution. Also I would like to ask if EA is going to release a fix patch soon. 

Please, find attached the dxdiag file.

Thank you. 

1 Reply

  • @Riniesilme Does your save crash in a fresh user folder? Try this:

    • Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    • Launch Sims 4 and reset your Options.
    • Exit and copy files out of your old Saves folder into the new Saves folder. Important: Don't just copy the old folder! You want to use the newly created folders.
    • Launch Sims 4 and use Load to test your save

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